The FAQ will grow as common merchant questions surface. Have one we should include? Email support@papp.sa.
How long do points stay valid?
How long do points stay valid?
Customer points expire 24 months from the earning date.
Which currency does Points use?
Which currency does Points use?
SAR. All amounts in the API are in Saudi Riyals.
Can one customer redeem at multiple merchants?
Can one customer redeem at multiple merchants?
Yes — the Points wallet is unified across the whole merchant network. Any balance earned at one merchant can be redeemed at any other participating merchant.
Do I need both Earn-only and the full Checkout?
Do I need both Earn-only and the full Checkout?
No — pick whichever matches your business. You can start with Earn-only and upgrade to the full Checkout flow later.
Is there a sandbox?
Is there a sandbox?
Yes. Email support@papp.sa for sandbox credentials.